KITCHEN & HANDOVER · FAAVO TEAM
From kitchen to rider: making every handover count
A closer look at the moments between accepting an order, preparing it and sending it on its way.
One order, several clocks
Preparation time, time waiting after food is ready and travel time are different parts of the customer experience. A faster rider cannot fix an order that sits unnoticed at the kitchen counter.
Make the next action visible
Our approach is to connect order progress with the people responsible for each stage. The kitchen needs a clear queue. The front-of-house team needs to know what is ready. Dispatch needs an accurate signal for the handover.
Measure before promising
A five-minute target only means something when its start and finish are defined. We distinguish kitchen preparation from ready-to-rider waiting time, and avoid turning one fast order into a promise for every meal.
What better coordination should achieve
The goal is food that spends less time waiting, staff who chase fewer updates and customers who get a clearer picture of their order. We are building the operational story around these measurable moments.
Talk to us about your restaurant ↗
Keep reading
Beyond delivery: connecting the restaurant behind every order →