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📜 Faavo Ecosystem Privacy Policy

 

Introduction

This Privacy Policy applies to all applications and services provided by Faavo Market Place, including:

Faavo – Customer ordering app

G POS / Faavo POS – Vendor point-of-sale app

G Vendor – Vendor management app

G Pilot – Delivery driver app

We are committed to protecting your privacy and ensuring compliance with all applicable data protection laws and Google Play Developer Policies.

Account Management

Users do not register accounts directly within our apps.
All accounts (customers, vendors, or drivers) are created by Faavo administrators during onboarding.

🔒 To request account or data deletion:

Email us at delete@faavo.co.ke using the registered contact email or phone number.
We process deletion requests within 7 business days.

What Information We Collect

Depending on the app and your role, we may collect:

📱 General Device & App Data:

Device model, OS version, and app version

Crash logs and performance analytics

Notification tokens (for alerts)

🧍 For Customers (Faavo):

Name, phone number, delivery address

Order history and delivery preferences

Mobile payment metadata (not full payment info)

🧑‍🍳 For Vendors (G POS / G Vendor):

Business profile, product listings

Transactional and order data

Contact and operational details

🚚 For Drivers (G Pilot):

Driver ID, task assignments

Location (only during active deliveries)

Delivery completion and performance data

Mobile Payments

When you use mobile payment options (e.g., M-PESA, mobile wallets), we may collect:

Payment reference IDs

Amount, time, and transaction status

Associated customer or vendor metadata

🔐 We do not collect or store full card numbers, PINs, or account credentials.
All payments are processed securely through third-party providers (e.g., Paybill integrations).

How We Use the Information

We use your data to:

Provide order, delivery, and vendor services

Facilitate mobile payments and receipts

Track system performance and detect technical issues

Improve user experience across our apps

Notify you of updates and service changes

Location Access (G Pilot App)

G Pilot requests location permission to:

Assign and track delivery tasks

Show real-time driver movement

Help optimize delivery routes

📍 Location is only accessed during active deliveries, and is never tracked in the background unnecessarily.

Data Sharing & Third Parties

We do not sell your data.

We may share minimal data with:

Hosting providers (e.g., Firebase)

Payment processors (e.g., M-PESA integrations)

Crash and performance tracking services (e.g., Google Crashlytics)

These partners follow strict data protection and confidentiality agreements.

Data Security

We implement industry-standard measures to secure your data, including:

Encrypted connections (HTTPS)

Access controls and audit logs

Device- and role-based permissions

Data Retention

We retain your data only for as long as necessary to:

Deliver services

Fulfill legal/financial obligations

Improve app quality and resolve disputes

You can request data deletion at any time via delete@faavo.co.ke.

Children's Privacy

Our services are intended for adults (13+).
We do not knowingly collect data from children under 13.
If discovered, such data will be deleted immediately.

Your Rights

You have the right to:

Request access to your data

Correct or update inaccurate information

Request deletion of your account and data

To make such a request, please email delete@faavo.co.ke.

Policy Updates

We may revise this Privacy Policy periodically.
Significant changes will be announced via app update notes or in-app notifications.

Contact Us

For any questions, concerns, or privacy requests:

Faavo Market Place
📧 Privacy Support: delete@faavo.co.ke
🌐 Website: https://faavo.co.ke

✅ Google Play Compliance Notes:

This policy explicitly addresses account management, location usage, mobile payments, and data sharing.

Deletion flow is explained with an email-based request (allowed under Google Play's guidelines for apps with manual or admin-based accounts).